If you believe you’ve been charged incorrectly, our Customer Service team will be happy to check this for you.
Please make sure you have your booking information or ticket.
- If you purchased your ticket online via our website or app, please provide your ticket or booking reference number.
- If you bought your ticket directly from the driver, please take a clear photo of the paper ticket.
Once you have this information, please contact us:
Phone: 0141 352 4444
Email: enquiries@megabus.co.uk
Submit A Web Form
Web Chat or press 'chat now'
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Once we receive your enquiry, we’ll review it and get back to you as soon as possible. If we confirm that you were charged incorrectly, we’ll arrange a refund for the difference in fare.
You can find some useful information about our on-board fares vs online fares here.
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